Delete your account

Option 1: inside the app

In the PillNet app (pharmacies and pharmacists):

Open the app and sign in.
Go to My Account.
Tap Delete Account, then confirm.

Your account is closed immediately and can no longer be signed in to.

Option 2: request by email

This works for every account, including warehouse accounts in the PillNet Warehouse app and the web dashboard, and also if you can no longer sign in.

Email support@pill-net.com with the subject "Account deletion request" and include:

The phone number or email address registered on the account.
The account type: pharmacy, pharmacist or warehouse.

We first verify that you own the account, then complete the request within 30 days and confirm by email.

What is deleted

Removed from our active systems within 90 days of the account being closed:

Account data: name, phone number, email address, address and location.
Business details and licence images.
CV, its files and job applications.
Notification tokens and settings.

What we keep

We keep the records the law requires us to keep, for the period set by accounting and tax law in Jordan:

Completed orders and invoices.
Wallet movements, commissions and rewards already paid.

These records also remain with the other party to each transaction, as part of its own business records.

Before you delete your account

Deletion is permanent and cannot be undone.
Unused points and vouchers are forfeited.
Settle any open orders, on-account balances or wallet balance before requesting deletion, or write to us for help.

Deleting some data without deleting the account

You can edit your details from inside your account, or write to us at the address above to request deletion of specific data (such as your CV) while keeping the account.